| SHIPPING:
We primarily ship packages via USPS and UPS methods. All orders are typically shipped within 1 business day if your order is placed by 10 AM PST. We go to great lengths to ensure that the items featured in our store are kept in stock... however, should something be on backorder, you will be informed immediately. Suvivalocity.com ships orders complete. We can ship partial orders, but customers will need to request this and agree that partial shipment of orders implies that you accept the fact that you will pay shipping charges each time we send you a box, and it implies that you agree to let the Suvivalocity.com staff place a second order using your information. There are instances where UPS or USPS will delay the shipment of a package due to unforeseen events. If your package has been delayed beyond its scheduled delivery time, we will not be able to refund any shipping charges. Please be aware that UPS and USPS do not have any guarantees as to the delivery time of a ground package. Should a package be lost or damaged, it is the customer’s responsibility to report the loss to Survivalocity.com so that the problem may be addressed in a timely manner. Lost UPS packages must be reported within 30 days of the original ship date of the package. Lost USPS packages must be reported within 90 days of the original ship date. The postal service will not allow us to open a USPS claim before 45 days from the original ship date. If you feel that your USPS package has been lost, you must submit your concerned in writing so that we may open a claim with the postal service. Please be aware that claims cannot be opened after 90 days, and Survivalocity.com assumes no responsibility for claims made after these time periods. RETURNS: -All returns for exchanges and/or refunds must occur within 15 days of receipt of merchandise. After 15 days, this policy becomes null and void. -Returns may take up to two weeks to be processed through our Returns Department. -The buyer is responsible for all return shipping charges. WE DO NOT REQUIRE AN RMA NUMBER. -We will recharge the shipping fee for all packages returned to us due to an undeliverable address or Customer Refusal.
OUR RETURNS DEPARTMENT INSPECTS EACH AND EVERY PRODUCT THAT HAS BEEN RETURNED. WE RESERVE THE RIGHT TO REFUSE REFUNDS AND/OR EXCHANGES OF ANY AND ALL RETURNED ITEMS IF ONE OR MORE OF THE FOLLOWING HAS OCCURRED: -Obvious Wear & Tear such as scratches or dents on any merchandise; kinks in watch band; tears and holes in garments; scratches on sunglass and/or goggle lenses. -Any and all size adjustments such as links removed from watch bands; garments that have been laundered, tailored and/or altered, etc. -Dirt, sand, sun and/or water damage, antiperspirant stains, makeup, etc. -Obvious odors such as cigarette smoke, perfume or colognes, etc. -Protective Packaging or original packaging that has been defaced in any manner, or is absent upon return. -Related warranty paperwork, inserts, attached coupons and/or instructions pamphlets are absent. -Any DVD or CD that has been opened/taken out of its plastic wrap. -Due to Health Code Violations, boxer briefs and socks are not eligible for return -Certain products containing liquid material such as pepper sprays, gun lubricants and cleaning products are not eligible for return.
EXCHANGES:
Please include a check or cash in the amount of $10.00 for the handling and shipping fees (If three or more items are being exchanged, please include an additional $3.00 to your fees). If the monies are NOT included with the merchandise being returned for exchange, your credit card on file WILL be charged the required fees to process the exchange.
Items being returned for exchanges MUST be in brand new, resalable condition as clearly stated above. If you return product that is not in its original condition as received, you will be charged a repackaging fee of up to 20% of the retail value of the product. Items returned in damaged/used condition will be rejected.
RETURN FOR REFUND:
A refund will be remitted to you via your credit card account or via company check for the merchandise amount minus the original shipping and handling fees. If you had received FREE SHIPPING on your original order, you will be refunded the merchandise amount minus our shipping/handling costs. A refund confirmation email will be sent to you.
Free promotional merchandise associated with your purchase must be included with your return, or we reserve the right to charge your credit card account for the full retail fee of the promotional item. All promotional items must be returned in original, brand-new condition as stated above.
DEFECTIVE MERCHANDISE:
If you are in receipt of an item that is defective, the item must be returned to us within 15 days of the buyer's receipt of defective merchandise. We DO NOT issue Call Tags. Once the item has been received and is, in fact, deemed defective by our Returns Department, a new item will be shipped out to you. You will not be charged a reshipment fee.
INTERNATIONAL POLICY FOR DEFECTIVE MERCHANDISE Survivalocity.com does not offer any warranty or guarantee on items that are shipped outside of the United States. All warranties are to be handled directly through the manufacturer. Please be advised that many manufacturers will not honor their warranties for customers outside of the United States. For this reason, Survivalocity.com strongly recommends that customers outside of the United States purchase these products directly from their local dealers. Should a defective item be sent back to Survivalocity.com without prior consent from the return’s department, it will be at the discretion of the return’s department to handle the situation accordingly.
PLEASE INCLUDE THE FOLLOWING WITH ALL RETURNED ITEMS: -The merchandise in its original, brand-new condition with all related paperwork and packaging. -A copy of your order invoice.
-A short but precise note listing the reason(s) for the return and/or exchange.
For your protection, we recommend using a reputable carrier to ship and insure your package. We are not responsible in any manner for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt. Email us for a return shipping address.
-Survivalocity.com reserves the right and will charge a restocking fee of 10% up to 20% of the retail value of any and all merchandise that is returned for a refund.
-All returned items sent back in used and/or damaged condition will be rejected and sent back to the buyer. If customers reject their return shipment (rejected due to ineligibility), Survivalocity.com reserves the right to liquidate the inventory and withhold credit.
-All sales are final on Close-out and Blow-out merchandise. These items are not eligible for return and/or exchange. Warranty Information
Survivalocity.com does not offer any warranty on any product. By law, manufacturers are responsible for all warranties they offer with their products. We may assist customers beyond our return period if we have specific arrangements with that manufacturer to do so. In most cases we will provide the customer the means to contact the manufacturer for warranty issues. We will not take items back once our return period has elapsed. At times we may offer an extended warranty for particular items. These offers will only cover the listed items. In all other cases the customer is responsible for dealing with the manufacturer on warranty issues. |
